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FREQUENTLY ASKED QUESTIONS

Below you’ll find queries related to: - General information about port and container terminal operations and timings - Safety and security issues - Online services - Contact points If you feel that your queries are not addressed here, please feel free to contact our customer service team.
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Category FAQ
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What is Khalifa Port?
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Khalifa Port is the Emirate of Abu Dhabi’s business hub that provides an efficient regional gateway with virtually unlimited growth opportunities.
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Who operates the Khalifa Port Container Terminal?
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Khalifa Port Container Terminal is operated by Abu Dhabi Terminals (ADT).
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Which facilities are available at Khalifa Port?
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As part of KIZAD (Khalifa Industrial Zone Abu Dhabi), Khalifa Port is truly a business hub that provides businesses with access to the global markets that offers virtually unlimited opportunities for growth and expansion.
Khalifa Port consists of two parts, popularly referred to as “offshore” and “onshore”.
Facilities “onshore” includes the documentation centre, customs facilities, maintain & repair facility (DBCS), mosques, food court, ADNOC fuel stationand other facilities such as office space for customers and other stakeholders. The security gate, which is controlled by the Port Authority, is also located “onshore”.
“Offshore” is the reclaimed island that includes the actual container terminal, with gates, warehouses, maintain & repair facility (Allied Offshore Container Services) and other storage, as well as a number of other value added services like seafarers center, food court and emergency response center.
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How do I contact Abu Dhabi Terminals (ADT) in Khalifa Port?
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You can contact ADT Customer Service on kp.customer@adterminals.ae for any enquiry related to Abu Dhabi Terminals (ADT).
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How do you ensure my safety in Khalifa Port Container Terminal?
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The safety and security of anybody in and around the Khalifa Port Container Terminal is, and always will be, Abu Dhabi Terminals’ number one priority.
Abu Dhabi Terminals maintains the OHSAS 18001:2007 Occupational Health and Safety Management System certification from Bureau Veritas.
Anyone wishing to conduct business here must complete a safety induction that is offered by the Abu Dhabi Ports.
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Is the Khalifa Port Container Terminal ISPS compliant?
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Yes
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How do I get a get Gate Security Pass?
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Gate security passes are obtained from the Abu Dhabi Ports, Gate Security Pass Office, which is located at the Khalifa Port Documentation Centre, building 5 and building 3.
For further details regarding gate security pass, kindly contact on 02-4924700, gatepass.kp@adports.ae
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Who offers marine services in Khalifa Port?
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Marine services in Khalifa Port are offered by Abu Dhabi Ports.
For further information you can visit to: www.adports.ae.
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How is the maritime access?
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Tugs are compulsory.
For detailed information, please contact Abu Dhabi Port’s Harbour Master on HM.Office@adports.aeor Khalifa VTS: khalifa.vts@adports.ae
No vessel will be allowed to berth at Khalifa Port Container Terminal without an approved berth booking from Abu Dhabi Terminals’ Planning Department.
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How is the landside access?
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Trucks and light vehicles can access Khalifa Port from the E11, Exit 376A.
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Will I need a Gate Security Pass?
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Yes, anybody wishing to enter Khalifa Port must first obtain a Gate Security Pass from Abu Dhabi Ports Gate Security Pass Offices, which are located at the Khalifa Port Documentation Centre, building 5 and building 3.
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What are working hours at Khalifa Port Container Terminal?
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ADT Documentation Center team works Sunday to Saturday from 07.00-23.00 hours.
Abu Dhabi Ports Security department works 24/7.
Customs work 24/7 for inspections and document processing.
Customs admin officeis available in Documentation Centre from 07.00-15.00 hours.
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Do I need an RFID tag for my truck?
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Trucks that wish to enter Khalifa Port Container Terminal to either deliver or pick up containers will only be granted access if they are duly registered with Abu Dhabi Ports and fitted with a RFID tag installed by ADT.
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How do I get an RFID tag fitted?
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Please contact ADT counter in Documentation Centre, building number 5.
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What is the gate procedure to enter truck to Khalifa Port Container Terminal?
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Trucks that wish to enter Khalifa Port Container Terminal to either deliver or pickup containers, will only be granted access if they hold a valid Truck Visit Appointment (TVA).
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What are the cargo cut-off times?
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The cargo cut-off time at Khalifa Port Container Terminal is generally 6 hours before the scheduled vessel arrival.
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Is there a CFS in Khalifa Port?
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Yes, CFS is located in the onshore area and is operated by Abu Dhabi Ports.
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Where do I handle the documentation process?
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Khalifa Port Documentation Centre is located onshore in the area that also includes a mosque, food court and other facilities.
ADT Documentation is operational Sunday to Saturday from 07.00-23.00 hours.
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Do I require a berth booking?
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Yes, vessels will only be allowed to berth at Khalifa Port Container Terminal with an approved berth booking from Abu Dhabi Terminals’ Planning Department.
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Does ADT have online web portal?
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Yes, ADT has online web portal comprises of many value adding e-services.
To access ADT web portal, kindly visit https://webapps.adterminals.ae
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Does ADT have24/7 online customer helpdesk?
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Yes, ADT have 24/7 online customer helpdesk and provides support in term of trainings for all the e-services available on ADT web portal.
Please feel free to approach our online customer helpdesk at all times for any query or requirements with regards to online services.
Contact details as follows: Documentation Centre/ Online Customer Helpdesk:
Documentation Supervisor: Saleh.alhameeri@adterminals.ae
Tel.: +971 (0)2 492 5074
Online Customer Helpdesk: kpgatespr@adterminals.ae
Tel.: +971 (0)2 492 5148/ 5149